Week one of the customer service initiative


Everyday wellbeing tips

Making small steps each day can help you traverse mountains.


Learn more about the art of communication

The science of communication

There are key aspects of communication that we can easily use to improve how effective we are overall.

This webinar will focus on:

  • Verbal and non-verbal communication
  • Active listening
  • Mirroring and reflective listening

The art of communication

This webinar focuses on ‘soft skills’ and developing these. Communication can be said to be an art form.

This webinar will focus on:

  • Influencing others
  • Emotional intelligence
  • Critical thinking


How miscommunication happens (and how to avoid it)

TED-Ed How miscommunication happens (and how to avoid it) - Katherine Hampsten


Communication skills test

How good are your communication skills?


10 simple ways to be assertive

1. Plan

If you need to be assertive at work and have an important conversation that you need to have. Planning what you’re going to say can be useful. It could also be useful to tell the other person what the conversation is about, so that they can also prepare.

2. Ask curious questions

Clarifying questions to someone, can help you raise awareness of what is being asked of you, and establish an assertive communication style without being defensive.

3. Boundaries

Saying no can be hard but is important. This is particularly important in the workplace, to establish your boundaries.

4. ‘I’ statements

Using ‘I’ statements can be helpful, to get what it is you want to say across and emphasize that this is your perspective. Own your perspective.

5. Repeat yourself if you need to

When being assertive, it can be important to repeat what you are saying, to ensure that you are getting heard.

6. Research

Know your stuff and be well informed around what it is you want to say.

7. Reflect

Showing that you are able to reflect, have an open-mind and even change your view point with the right information, can be a powerful technique.

8. Look at different perspectives

Assertive communication is not just about you getting across your perspective. It is important to also consider the other persons perspective.

9. Validate

When listening to the other person and what they have to say, it can be helpful to validate that you have listened and heard them.

10. Practice

Practicing what you need to say can help you to communicate more confidently.

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