Feedback, compliments and complaints

Banner feature

At APM we are committed to providing the best service for our clients that will enable them to return to their optimal level of function.

We welcome your feedback on how we have been able to help you with this.

Your feedback is important to us and will assist us to continually improve the services we provide.

If you have a compliment or complaint, please provide details of your feedback and we will:

  • Respond to you within two working days to acknowledge your feedback. Please make sure to provide your contact details.
  • Compliment: We will provide feedback to the person complimented in acknowledgement of the service provided.
  • Complaint: We will investigate your concerns and keep you informed throughout the process. We will aim to resolve your complaint within 20 working days. Please note this timeframe may vary dependent on the nature and circumstances of concerns raised.

Complete the feedback form below

Alternatively, you can contact us via phone, email, or post:

Phone: 0800 967 522



P.O Box 104048
Lincoln North 0654

Diversity Works NZ Member Logo
NGA POU MANA Tangata Whenua Allied Health Logo