COVID-19 Update: Click here to find out more.

Please arrive 10-15 minutes early for your appointment to complete the necessary paperwork.

 

What should I bring to my physio appointment?
 

For ACC covered injuries, you'll need your claim number and injury date. If you have notes, scans or medical records relating to your injury, we recommend you bring these to your first appointment.

What can I expect at my first physio appointment?
 

  • Initial assessment: your physiotherapist will ask you questions about your pain or injury.

  • Examine and test: your physiotherapist will examine the affected areas and test your movement, nerves and strength.

  • Discuss treatment: your physiotherapist will share their findings and provide treatment options and ways to manage your pain or injury.

  • Make a plan: your physiotherapist will work with you to plan ongoing treatment or injury management, answer questions and address concerns.

If you have more than one injury, make sure to let your physiotherapist know at the start of your first session.

What should I wear to my appointment?


Comfortable, loose clothing that doesn't restrict movement and allows access to the site of your injury.

How long will my appointment be?


Each appointment can last up to 30 minutes. Your first session is a consultation to find out more about you and your injury/condition. This session determines an appropriate treatment plan and shapes further sessions.

Can I request a male or female physiotherapist?

 

We try our best to accommodate all requests.

Do I need a GP or specialist referral?


No, you can use our online booking system or call us on 0800 967 522.

How much will my appointment cost?
 

$75 for injuries not covered by ACC or $30 for injuries covered by ACC.
 

How do I pay for my appointment? 


In-person appointments: payments are made via EFTPOS. We accept all major credit cards (including American Express). 
Online appointments: you'll receive an invoice following your appointment, which you can pay online or by bank transfer.

Do you accept Community Services Gold Cards? 

 

Not currently.

Are appointments available during different Alert Levels? 


Our clinics are open Alert Level 1 and 2, as per Alert Level guidelines.
 

To reduce the risk of transmission, we encourage you to come to your appointments alone. Please let us know if you would like to bring a support person. 

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How can I check if my injury is covered by ACC?


You can go to What we cover in the ACC website to learn more

 
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