"What really stood out during Erica's visit was her perspective of my injury. She was not overly interested about how I got here, but focused on what she could do for me right now; how could she help. This came as a bit of a shock. Usually a report is written, followed by at least three months of inaction and then nothing. But Erica is different.
“Within 10 minutes, Erica had put together a plan on how she could make my day easier and she set about making it happen. Two days later she was back with a new chair and I am now able to sit for longer and in considerably more comfort.
“Erica was punctual, polite and importantly, she took action and got things done."
- Christian, April 2015